Shipping policy

Shipping Policy

This shipping policy applies to orders delivered within the United Kingdom.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday). Orders are not processed or dispatched on weekends or public holidays.

2. Estimated Delivery Times

Once dispatched, the estimated delivery time for the United Kingdom is 7–10 business days. You will receive a notification as soon as your order is on its way.

3. Shipping Rates

Shipping charges are calculated and clearly displayed at checkout. We may offer free shipping promotions on specific items or order values as indicated on the store.

4. Order Confirmation & Tracking

You will receive an order confirmation email immediately after purchase. A second email containing your tracking number and a link to monitor your shipment will be sent once your order has been dispatched.

5. Customs, Duties & Taxes

Frasken is responsible for ensuring that orders delivered within the United Kingdom do not incur additional customs charges. All prices shown are inclusive of applicable taxes.

6. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at info@frasken.com within 48 hours. Please include your order number and any relevant photos for a swift resolution.

7. Contact Information

Email: info@frasken.com
Phone: +44 7455 478480
Address: 48 McKenzie Court, Maidstone, Kent, ME14 1JU, United Kingdom